Privacy Policy

Introduction

Ethan Santos Productions ("ESP," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website esproductions.co or use our services, including all pages on this site, the contact form, and any embedded media or galleries.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form
• Request a quote for services
• Subscribe to our newsletter
• Communicate with us via email or phone

This information may include:

• Name (first and last)
• Email address
• Phone number
• Company/organization name
• Event details (date, venue, type, requirements)
• Budget information
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Process service requests and provide quotes
• Communicate about your event and our services
• Send you updates, newsletters, and marketing materials (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, including:

• Email service providers (Resend)
• Web hosting providers
• Analytics providers
• Payment processors (if applicable)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Rate limiting to prevent abuse
• Input validation and sanitization
• Regular security updates and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Event inquiries and quotes are typically retained for:

• Active communications: Duration of engagement plus 2 years
• Completed events: 5 years for business records
• Marketing communications: Until you unsubscribe

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to access and update your personal information. Contact us to review or correct your data.

Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

Opt-Out

You can opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at ethan@esproductions.co

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information (note: we do not sell personal information).

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and protect the service. These include:

• Essential cookies for security, session management, and rate limiting.
• Preference cookies to remember your settings.
• Performance and analytics cookies to understand site usage (non-invasive, aggregate where possible).

You can control cookies through your browser settings. Disabling cookies may impact functionality, including form submissions and gallery loading.

Do Not Track

We do not respond to browser Do Not Track (DNT) signals. We minimize tracking and do not sell personal information.

Third-Party Links and Embedded Content

Our website may contain links to third-party websites (e.g., social media platforms, venue websites) and embedded media (e.g., images or videos served from third parties such as Cloudinary). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Our website is operated in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

Accessibility

ESP is committed to providing an accessible website. If you experience barriers or need alternative access to content, please contact us at ethan@esproductions.co or (925) 399-1763.